General Terms – All Users

General Conditions

We retain the right to decline our services to anyone, at our discretion, for any reason, and at any time.

You acknowledge that your content (excluding credit card information) may be transmitted without encryption and may involve (a) transfers over various networks and (b) adjustments to meet the technical requirements of connecting networks or devices. Rest assured that credit card information is always encrypted during transmission over networks.

You agree not to replicate, duplicate, copy, sell, resell, or exploit any part of the Frendy pet app, its usage, or access to the app, or any interactions on the platform through which the app is provided, without our express written consent.

The headings used in this agreement are provided for convenience and will not limit or otherwise affect these terms.

Privacy and Data Handling:

We place the utmost importance on safeguarding your privacy and personal data. Our Privacy Policy outlines in detail how we collect, use, store, and protect your personal information. We strive to maintain the highest standards of data security to ensure that your sensitive information is kept confidential and protected from unauthorized access.

As a user of the Frendy App for Pets, you bear a responsibility to ensure the accuracy and appropriateness of the content you upload. This extends to the sharing of any personal information or data related to others, which must be conducted with the appropriate consent and in compliance with applicable privacy laws. It's essential to respect the privacy rights of all individuals, both within and outside the app.

User Conduct:

Our community on the Frendy App for Pets thrives on respect, positivity, and adherence to the law. Users are expected to follow all relevant laws and regulations within Canada. This includes refraining from any activities that violate these laws, such as posting content that is defamatory, infringes on intellectual property rights, or is in any way harmful to others.

We enforce a strict policy against harassment, hate speech, or any form of abusive behavior towards other users. We strive to create a safe and respectful environment where individuals can interact, share, and connect with others who share their love for pets. Engaging in respectful and constructive discussions is encouraged, while any form of harassment or harm is strictly prohibited.

Account Security:

The security of your account credentials is paramount. It is your responsibility to ensure the confidentiality of your login information. We advise against sharing your account details with others, and if you suspect any unauthorized access to your account, please notify us immediately. Taking proactive measures to protect your account helps ensure a safe and secure experience on the Frendy App.

Content Ownership:

When you upload content to the Frendy App, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license. This license is exclusively for the purpose of providing and promoting the service. It enables us to display, adapt, and modify the content to enhance the user experience and promote our platform. Rest assured that your content remains your own, and this license exists solely to support the functionality of the app.

Intellectual Property:

All trademarks, logos, and service marks displayed on the Frendy App are the property of our company or third-party owners. Unauthorized use of these marks without our prior written consent or the consent of the third-party owner is strictly prohibited. Respecting intellectual property rights and trademarks is essential to maintaining a lawful and ethical presence on the platform.

Termination of Accounts:

We reserve the right to terminate or suspend user accounts at our discretion. Such actions may be taken for violations of our Terms of Use or for any other reason we deem necessary to maintain the integrity and quality of the platform. Our goal is to create a community that adheres to our guidelines and fosters a positive and respectful environment for all users.

Governing Law:

These Terms of Use are governed by and construed in accordance with the laws of Canada. By using the Frendy App, you agree to submit to the exclusive jurisdiction of the Canadian courts, ensuring that any legal matters related to the app will be handled in accordance with Canadian law.

Collection of Information

Data Collection and Usage Information:

We gather data related to your interaction with the Frendy App for Pets, including how you engage with the platform, such as your interactions with content, advertisements, videos, browsing history, and your saved content. We also collect data regarding the users you follow and your interactions with mutual followers.

Inferred Information:

For the purpose of personalizing content, we make inferences about your interests, gender, and age range based on your activities on the platform.

Technical Information:

We collect specific information about the device you use to access the Frendy App, including your IP address, user agent, mobile carrier, time zone settings, advertising identifiers, device model, operating system, network type, and device IDs. If you use the platform across multiple devices, we may link your profile information to track your activities. Additionally, we may associate information from devices other than the ones you use to log in.

Location Information:

We gather approximate location data, which may be derived from your SIM card or IP address. With your consent, we may also collect precise GPS-based location information. Furthermore, if you choose to add location details to your user-generated content, we may collect additional location information, such as tourist attractions or points of interest

Geolocation Terms of Use:

The Frendy App is dedicated to providing a platform that allows users to connect with other dog owners, access dog-related services, and discover pet-friendly locations. To enhance your experience and provide location-based services, the app may collect and utilize geolocation data. This Geolocation Terms of Use policy explains the collection of geolocation information, the potential risks involved, and the limited responsibility of the Frendy App.

Collection of Geolocation Data:

The Frendy App may collect your geolocation data, including but not limited to

• GPS Coordinates: Your precise geographic location as determined by your device's GPS.
• Wi-Fi and Cell Tower Information: Data related to nearby Wi-Fi networks and cell towers.
• IP Address: Information about your approximate location based on your IP address

This geolocation data is used to provide you with features such as locating nearby pet services, pet-friendly areas, and connecting with other dog owners in your vicinity.

Potential Risks

While the collection of geolocation data enhances the functionality of the Frendy App, it's important to be aware of potential risks and concerns:

Privacy: Sharing your geolocation data could reveal your precise or approximate location to others. Exercise caution when using location-based features, especially if you want to keep your location private.

Safety: Sharing your location data may pose risks, particularly if it becomes accessible to unauthorized individuals. Be cautious about disclosing your location, especially in unfamiliar or potentially unsafe areas.

Battery Drain: Constant use of location services can deplete your device's battery more quickly. Ensure that you manage your device's settings to optimize battery life.

Frendy App's Limited Responsibility

The Frendy App takes the protection of your geolocation data and your safety seriously. However, it is essential to understand and acknowledge that:

User Discretion: The decision to share your geolocation data is entirely at your discretion. You have the option to enable or disable location services within the app and on your device.

Use of Third-Party Services: The Frendy App may utilize third-party services to provide geolocation features. The use of these services is subject to their respective terms and conditions, and the Frendy App cannot control or be held responsible for their actions.

Assumed Risk: By using the Frendy App's geolocation features, you assume any associated risks, including potential privacy and safety concerns. Frendy is not responsible for any harm or consequences that may arise from your decision to share location data.

If you have any questions or concerns regarding the collection of geolocation data or this Geolocation Terms of Use policy, please contact our support team.

By using the Frendy App's geolocation features, you acknowledge and accept the potential risks and understand the app's limited responsibility in this regard. We are dedicated to providing a safe and enjoyable platform for dog owners, and your privacy and safety are of utmost importance to us.

This Geolocation Terms of Use policy aims to provide clarity on geolocation data collection and the associated risks while emphasizing that users are responsible for their decisions and the potential consequences of sharing their location information. Please consult with legal professionals to ensure that this policy aligns with applicable laws and regulations in your jurisdiction.

Image and Audio Information:

Information about the videos, images, and audio in your user-generated content, including object and scenery recognition, facial and body features, audio content, and spoken text, may be collected. This data is used for special video effects, content moderation, demographic analysis, content and ad recommendations, and other non-personally-identifying purposes.

Disclaimer:

We want to make it clear that we cannot guarantee the accuracy, completeness, or currency of the information available on the Frendy App. The material on the app is provided for general information purposes only and should not be the sole basis for making decisions. We strongly recommend consulting primary and more accurate sources of information before making important decisions. Your reliance on the app's material is at your own risk.

Historical Information:

The Frendy App may contain historical information, which is provided for reference purposes only and may not be current. We retain the right to update or modify the app's contents at our discretion, without any obligation to update historical information. You are responsible for keeping track of changes to the app

Notifications Policy

Push Notifications

Push notifications are messages or alerts that are sent to your device from the Frendy App. These notifications serve several purposes, including but not limited to:

• Information Updates: Keeping you informed about app-related news, updates, and new features.
• Event Reminders: Sending event reminders, such as meetups, grooming appointments, or pet-related events.
• Connectivity: Facilitating communication with other dog owners and pet-related businesses.
• Community Engagement: Encouraging active participation in our community and pet owner network.

Your Control Over Push Notifications

At Frendy, we believe in providing you with control and flexibility over push notifications. You have the following options:

• Opt-In: You have the choice to opt-in to receive push notifications when you initially install the app or at any time within the app's settings.
• Opt-Out: You can opt-out of push notifications at any time by adjusting your app settings. The process for enabling or disabling push notifications may vary depending on your device's operating system.
• Customization: Within the app, you can often customize the types of notifications you wish to receive. For instance, you may choose to receive event reminders but not marketing promotions.

Benefits of Push Notifications

Push notifications can offer several benefits to our users, including:

• Timely Information: Stay updated with real-time information, event reminders, and community announcements.
• Engagement: Engage actively with our community, connect with other dog owners, and explore pet-related services.
• Convenience: Enjoy the convenience of receiving relevant information directly on your device.

User Responsibility

We encourage users to exercise discretion and consider their personal preferences when it comes to receiving push notifications. By accepting push notifications, you understand and acknowledge:

• You have control over push notifications and can enable or disable them at any time.
• Notifications are intended to enhance your app experience, and we strive to provide valuable and relevant information.
• Frendy App is not responsible for any consequences, inconvenience, or loss of information due to the adjustment of push notification settings.

Modifications to the Service Prices

Pricing Policy:

The prices of our products on the Frendy App are subject to change without prior notice.

Service Modification and Discontinuation:

We retain the right to, at any time, make adjustments to or discontinue the Frendy App or any part of its content without prior notice.

Limitation of Liability:

We shall not be held liable to you or any third party for any modifications, changes in pricing, suspension, or discontinuation of the service

Price Changes:

At Frendy App, we understand that transparent and clear communication regarding pricing is essential to build trust with our users. Therefore, we aim to provide you with a comprehensive understanding of our policy regarding price changes.

Our commitment to fair pricing extends to our acknowledgment that prices for our products and services may change over time. This flexibility allows us to adapt to evolving marke conditions, operational costs, and service enhancements, all with the aim of providing you with the best possible experience on our platform.

Notification of Price Changes:

While we reserve the right to change prices without notice, we believe in the importance of keeping our users informed. Therefore, when significant price changes occur, we will make every effort to notify you in advance. These notifications may be communicated through in-app messages, emails, or other means provided by the platform. By doing so, we aim to ensure that you are aware of any modifications to pricing that may affect your use of the Frendy App.

Why Prices May Change:

Price changes may be necessitated by several factors, including but not limited to:

• Operational Costs: As we continue to improve and expand our services, there may be increased operational expenses associated with maintaining and enhancing the platform. Price adjustments may be required to sustain and improve our offerings
• Market Dynamics: The pet care and technology industry, like any other, is influenced by market trends and changes. Adjusting prices allows us to remain competitive and responsive to market conditions.
• Service Enhancements: We are dedicated to providing you with an exceptional user experience. Price changes may fund investments in new features, improved security, and better customer support to enhance your interaction with the app.

Your Options:

We recognize that pricing changes may impact our users differently, and we respect your right to make informed decisions. If you find that a price change affects your ability to use the Frendy App, you have the option to reconsider your subscription or usage of our services. We encourage you to review our pricing details and subscription options to choose the plan that best aligns with your needs and budget. It's important to us that you have the flexibility to decide how our services fit into your routine.

Questions and Concerns:

If you have any questions or concerns regarding our price changes, we encourage you to reach out to our support team. We are here to assist you and provide clarification on any pricing-related matters. Your feedback is valuable to us and helps us continually improve our services.

In summary, our approach to price changes is rooted in our commitment to delivering exceptional experiences on the Frendy App. We strive to communicate changes clearly, notify you when significant adjustments occur, and provide you with options to adapt to these changes as needed. Our goal is to ensure that you can continue enjoying our platform and all the benefits it offers while maintaining transparency and fairness in our pricing practices But the price changes have no prior notice and can be changed in any given moment upon the decision of the Frendy App administration.

Errors, Inaccuracies, and Omissions

In the Frendy App, we understand that while we strive for accuracy, there may be occasional errors, inaccuracies, or omissions in the information provided within our app. These could relate to listings, service availability, pricing, promotions, offers, or other related information. Please note that we reserve the right to correct any such errors, inaccuracies, or omissions. We may also make changes or updates to information and listings, or cancel orders, if we discover any inaccuracies in the app at any time. This includes corrections or updates that may occur after you've submitted your request or order.

We are committed to maintaining the accuracy and reliability of the information available in our app. While we don't have an obligation to update or amend information in the app, we will do so as required by law. The absence of a specific update or refresh date should not be interpreted as an indication that all app information has been modified or updated.

Prohibited Uses

In the Frendy App, our community thrives on respect, positive interactions, and adherence to legal and ethical standards. Therefore, we have established guidelines for prohibited uses to ensure a safe and respectful environment for all users:

Unlawful Purposes: Users and businesses are prohibited from using the app for any unlawful purposes. This includes engaging in any activity that violates Canadian laws and regulations.

Solicitation of Unlawful Acts: It is strictly forbidden to solicit or encourage others to perform or participate in unlawful activities.

Violations of Regulations and Laws: Users and businesses should not engage in activities that violate international, federal, provincial, or local laws, regulations, or ordinances.

Intellectual Property Rights: Respect for intellectual property rights is paramount. Infringing upon our intellectual property rights or those of others is strictly prohibited.

Respect and Non-Discrimination: The Frendy App promotes a respectful and inclusive community. Discriminatory, offensive, or harmful behavior based on factors such as gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability is not tolerated.

Truthfulness: Submitting false or misleading information, including false listings, is prohibited.

Security: Users and businesses are not allowed to upload or transmit viruses or any other type of malicious code that could affect the functionality or operation of the app or any related websites.

Personal Information: Unauthorized collection or tracking of the personal information of others is not allowed.

Spam and Phishing: Activities like spamming, phishing, or other deceptive practices are strictly prohibited.

Moral Standards: The app should not be used for any obscene or immoral purposes.

Security Features: Any attempts to interfere with or circumvent the security features of the app are prohibited.

We reserve the right to terminate the use of the Frendy App for any violation of these prohibited uses. Our goal is to maintain a safe and respectful environment for all users and businesses on our platform

Disclaimer of Warranties; Limitation of Liability

We aim to provide the best possible experience within the Frendy App. However, there are certain disclaimers and limitations to be aware of:

• We cannot guarantee that your use of the Frendy App will be uninterrupted, timely, secure, or error-free. While we strive for accuracy, we do not warrant that the results obtained from the use of the app will always be accurate or reliable.
• We may, at our discretion, remove the Service for indefinite periods or cancel it at any time, with or without prior notice.
• You agree that your use of the Service is at your sole risk, and the Service and all related products and services are provided "as is" and "as available." We do not make any warranties or conditions, whether express or implied, including but not limited to, implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
• In no case shall Frendy App, our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, arising from your use of the Service or any products procured using the Service, even if advised of their possibility. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability is limited to the maximum extent permitted by law.

We are dedicated to providing a reliable and safe platform, but it's important to acknowledge these limitations.

Indemnification

Users and businesses agree to indemnify and hold harmless Frendy App and our affiliates, partners, officers, directors, agents, contractors, licensors, and employees from any claims or demands, including reasonable attorneys' fees, arising from your breach of these Terms of Service or the violation of any law or the rights of a third party.

Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law. In such cases, the unenforceable portion will be deemed severed from these Terms of Service, and it will not affect the validity and enforceability of the remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Service for all purposes.

These Terms of Service remain in effect unless terminated by either you or Frendy App. You can terminate these Terms of Service at any time by notifying us of your decision to stop using our Services.

If, in our sole judgment, you fail to comply with any term, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Entire Agreement

These Terms of Service and any policies or operating rules posted by us on the app constitute the entire agreement between you and Frendy App. They govern your use of the Service and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of Canada.

Changes to Terms of Service

You can always review the most current version of the Terms of Service within the app. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes within the app. It is your responsibility to check the app periodically for changes. Your continued use of or access to the app following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

The Frendy App team is dedicated to offering a secure, respectful, and reliable platform for all users and businesses. Please review these Terms of Service to ensure a clear understanding of the rules and guidelines governing our app's usage. If you have any questions or require further clarification on any aspect of these Terms of Service, don't hesitate to reach out to our support team. Your satisfaction and a positive experience within the Frendy App community are our top priorities.